This section describes the skills and knowledge for this unit

The following skills must be assessed as part of this unit

research skills to identify interpret and sort relevant information

communication skills including active listening and questioning to obtain information and to provide a verbal summary of information

literacy skills to read and comprehend the content of plain English information documents about legal issues industry accreditation schemes and codes of conduct

writing skills to note take summarise and record information in basic documents such as information sheets portfolios and files

The following knowledge must be assessed as part of this unit

sources of general information on the holiday park and caravan industry

the structure of the caravan industry the primary roles responsibilities and business interrelationships of the major caravan industry sectors including

holiday parks types of accommodation maintenance service and repair emergency and safety requirements environmental issues including waste and water management energy conservation rating systems factors which contribute to the development of successful caravan parks holiday park and caravan industry trends social profiles of caravaners and campers

manufacturing main manufacturers of recreational vehicle RV retailers in Australia and how they interrelate with the rest of the industry key types of recreational vehicles made in Australia their key characteristics current and emerging trends in RV products

service key providers of specialised recreational vehicle servicing types of services offered links with manufacturers retailers and holiday parks

caravan retailers main recreational vehicle retailers in the local area types of after sales services offered

the general nature of and links to the wider tourism industry and types of organisations providing bookings including

tour operators

inbound tour operators

retail travel agents

vistor information centres

other local accommodation providers

attractions

the existence and primary functions of the major industry associations especially those with which the business has a relationship

the existence and primary functions of trade unions in the industry

the existence and primary functions of local regional state and national tourism information service and marketing organisations

the existence and key characteristics of occupational licensing codes of conduct or ethics and industry rating or accreditation schemes in the holiday park industry the impacts of compliance and noncompliance and the roles and responsibilities of individual staff members in these quality assurance processes

the existence and basic aspects of state territory and local council laws that impact on holiday park operations and actions that must be adhered to by holiday park operators in particular laws that cover

equal employment opportunity EEO

antidiscrimination

occupational health and safety and workers compensation

workplace relations

legal liability and duty of care of customers

environmental protection This would include requirements that must be met by holiday park operators when delivering services

local community protection This would include land ownership management and access requirements that must be met by holiday park operators when delivering services and requirements to maintain the lifestyle of neighbouring residents

consumer protection This would include refund requirements that must be met by holiday parks terms and conditions of quotations and cancellation fees

responsible service of alcohol

food safety

current and emerging technology used in holiday parks including ebusiness

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this TrainingPackage

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

ability to source initial and updated holiday park and caravan industry information and apply this to daytoday activities to maximise effective performance

general knowledge of the holiday park and caravan industry including main roles functions and interrelationships of different sectors with a more detailed knowledge of issues that relate to holiday parks

general knowledge of the key environmental community legal and ethical issues for the holiday park and caravan industry

Context of and specific resources for assessment

Assessment must ensure

access to a fully equipped office environment using appropriate computers printers communication technology information programs and publications to facilitate the processes involved in sourcing industry information

access to information sources in order to conduct research and collect sufficient information

access to industry association membership information codes of conduct and rating and accreditation information

access to plain English documents that describe key holiday park and general workplace legislation

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

projects to research differing aspects of the holiday park and caravan industry and delivery of the sourced information in a brief written or oral presentation

holistic holiday park planning project activities that allow the candidate to demonstrate the application of knowledge to holiday park operations

case studies and problemsolving exercises to assess application of knowledge to different situations and contexts

written and oral questioning or interview to test knowledge of different sectors of the caravan industry and their interrelationships the key content of legislation and industry codes of conduct

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SITXADMA Source and present information

SITXADM002A Source and present information

SITXCOMA Communicate on the telephone

SITXCOM004A Communicate on the telephone.

Sources of information on and opportunities to update knowledge may include:

The holiday parks and caravan industry involves a range of sectors and businesses including:

Information of relevance to the holiday park and caravan industry must include:

Enhancing the quality of work performance may involve:

Legal issues may include:

Ethical industry practices may realate to:

Technologies that impact on the operation of holiday parks may relate to:

Issues of concern to the industry may relate to: